This is such a good point that I think transfers to any job really. A manager once told me that they'd always go to bat for me, even if they didn't 100% agree with the decision I made as long as I could support why I did it and that really gave me the empowerment to do some of my best and most creative work.
YES! I love this line of thinking — of course not every person will make the exact same decision, but if we can back up our reasoning and feel empowered to make decisions, most people will end up making good/well-informed ones.
Exactly this! Hospitable employees aren't the ones who are natural people-pleasers, but employees who feel ownership over their space and that their leaders trust them.
I completely agree that while some people are just unfriendly and people haters, hospitality can and should be taught, encouraged, fostered in the culture of a business. Lovely podcast and interview.
This is such a good point that I think transfers to any job really. A manager once told me that they'd always go to bat for me, even if they didn't 100% agree with the decision I made as long as I could support why I did it and that really gave me the empowerment to do some of my best and most creative work.
YES! I love this line of thinking — of course not every person will make the exact same decision, but if we can back up our reasoning and feel empowered to make decisions, most people will end up making good/well-informed ones.
Most definitely. A work culture that fosters and promotes hospitality and empowerment is good for everyone, employees and customers alike.
Exactly this! Hospitable employees aren't the ones who are natural people-pleasers, but employees who feel ownership over their space and that their leaders trust them.
I completely agree that while some people are just unfriendly and people haters, hospitality can and should be taught, encouraged, fostered in the culture of a business. Lovely podcast and interview.