5 Comments

This is such a good point that I think transfers to any job really. A manager once told me that they'd always go to bat for me, even if they didn't 100% agree with the decision I made as long as I could support why I did it and that really gave me the empowerment to do some of my best and most creative work.

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Most definitely. A work culture that fosters and promotes hospitality and empowerment is good for everyone, employees and customers alike.

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I completely agree that while some people are just unfriendly and people haters, hospitality can and should be taught, encouraged, fostered in the culture of a business. Lovely podcast and interview.

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